{"status":403,"reasonKey":"com.atlassian.pocketknife.api.commons.error.AnError","helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to ORBIT Support Portal","sharedPortalName":"ORBIT support","userInitialAnnouncementHeader":"Important Update for GLSense,XLEdge users and Pivot Excel output","userInitialAnnouncementMessageWiki":"<p>Important Update for GLSense,XLEdge users and Pivot Excel output<br> Update: 23-May-2024 (UTC+5:30)<br> (For Orbit version -10.4.3 and above )<br> We have resigned the MSI and are providing the updated MSI file for re-installation.</p>\n<p>Issue with pivot reports - When users open the downloaded .xlsm files, they will receive a security risk warning that the source is untrusted.</p>\n<p>22-May-2024</p>\n<p>We are currently experiencing an issue with the XLEdge and GLSense MSI, where the XLEdge/GLSense icon is not appearing in Excel. This issue occurs only when you restart the laptop/PC or reinstall the MSI or close all Excel files and reopen the Excel.</p>\n<p>We are in contact with the Digital Certificate team and are awaiting a solution from them.</p>\n<p>We appreciate your patience and will update you as soon as we have a resolution.</p>\n<p>Thank you for your understanding.We are in contact with the Digital Certificate team and are waiting for a solution from them.<br> We appreciate your patience and will update you as soon as we have a resolution.</p>\n<p>Thank you for your understanding.</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to ORBIT Support Portal","sharedPortalName":"ORBIT support","announcementHeader":"Important Update for GLSense,XLEdge users and Pivot Excel output","announcementMessage":"Important Update for GLSense,XLEdge users and Pivot Excel output\nUpdate: 23-May-2024 (UTC+5:30)\n(For Orbit version -10.4.3 and above )\nWe have resigned the MSI and are providing the updated MSI file for re-installation.\n\nIssue with pivot reports - When users open the downloaded .xlsm files, they will receive a security risk warning that the source is untrusted.\n\n22-May-2024\n\nWe are currently experiencing an issue with the XLEdge and GLSense MSI, where the XLEdge/GLSense icon is not appearing in Excel. This issue occurs only when you restart the laptop/PC or reinstall the MSI or close all Excel files and reopen the Excel.\n\nWe are in contact with the Digital Certificate team and are awaiting a solution from them.\n\nWe appreciate your patience and will update you as soon as we have a resolution.\n\nThank you for your understanding.We are in contact with the Digital Certificate team and are waiting for a solution from them.\nWe appreciate your patience and will update you as soon as we have a resolution.\n\nThank you for your understanding.","localeDisplayName":"English (United States)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#29b1d8","helpCenterTitleColor":"#292929","useDefaultBanner":false,"isBannerAvailable":false},"errorMessages":["You don't have permission to view this portal."],"errorLogoClass":"default-error","nextActionUrl":"/servicedesk/customer/user/login?destination=portals","nextActionDisplayText":"Log in"}

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